Reference

Your Privacy Policy at ideslot

We explain what we collect, why we keep it, and how your account data moves through login, cookies, and payment references.

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CONTACT PATHS

Where To Send Privacy Requests

If you want to talk about privacy, we keep three paths open: live chat, email, and the request form inside your account area. Our team handles these requests daily from 08:00-22:00 WIB, and we ask for the smallest set of details needed to match your profile before we make changes. That way, you can ask about stored data without sharing more than necessary.

Team online

Live Chat

Use live chat in the account area from 08:00-22:00 WIB when you want a fast answer about stored data, cookies, or a correction request. We verify your login before discussing anything tied to your profile.

Email

Send your request by email any time if you need a copy, correction, or deletion step. We reply in order received and may ask for your registered email plus a recent account action to confirm ownership.

Request Form

Open the request form inside your profile when you want a tracked privacy ticket. It keeps the request in one place, makes follow-up easier, and lets us match the change with the right account record.

DATA HANDLING

How We Handle Your Data

We use your data to run login checks, remember language settings, and record payment references tied to DANA, OVO, GoPay, and QRIS.

Data Use

We keep account details, login records, and contact data only for running your profile, checking access, and answering privacy requests. We do not ask for extra fields unless the request or local law makes them necessary.

Cookies

Our cookies remember session state, device language, and page settings. They do not need to carry your full profile, and you can clear them in your browser if you want a fresh sign-in.

Security Checks

Before changing an email, phone number, or password-related detail, we confirm that you own the account. That extra step keeps another person from changing your privacy settings without your approval.

Retention

We store records only as long as they are needed for support, transaction checks, dispute handling, and legal duties. When that window ends, we remove or anonymise data according to our retention process.

Change Requests

If you spot an error, send the corrected detail through chat, email, or the form. We compare it with the account record and update what we are allowed to change after verification.

Contact Path

For anything not covered here, contact us through the same channels and mention the privacy request in the subject line. That helps us route your message to the right team faster.

Common Privacy Questions For You

These are the privacy questions we hear most when you open an account or ask for a change. The answers focus on what we keep, why we keep it, how long we retain it, and how you can reach us through the steps above. If you are checking your rights from Indonesia, the same local-law rule applies: we act only where the rule allows and after we verify the account.

We collect the details needed to create and secure your account, such as your contact fields, login history, and the payment reference tied to DANA, OVO, GoPay, or QRIS activity. We keep it limited to that purpose.

Cookies let us remember your session, language choice, and whether you already passed a login step on the same device. They also help us spot repeated errors or unusual access without storing more than necessary.

When you use DANA, OVO, GoPay, or QRIS, we keep only the reference, status, and matching record needed for account reconciliation and support. We do not treat those entries as general profile data.

We keep records only for the period needed to run the account, answer your request, and meet legal duties that apply where you access us. After that, we remove or anonymise what no longer has a purpose.

Yes. Send the detail you want changed through chat, email, or the request form, and we will verify your account before acting. We can correct errors and remove data where the law lets us do that.

You can ask for a copy of the data tied to your account, and we will check your identity before sending anything out. The copy covers the records we are allowed to share under local law.

Where local law gives you more rights, we follow those rules after confirming your account. Where a rule requires us to keep records longer, we keep only what the rule says and nothing extra.

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