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Clear Terms & Conditions for your account

We set out the account rules here so you know what we ask for before you enter the lobby, send a request, or ask us to change a…

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CONTACT PATHS

Where to ask about terms

Questions about these terms are handled by the same team that checks account status and request changes. You can reach us by live chat, WhatsApp, or email, and we keep written replies so you can follow the thread later. If your account name, payment reference, or device record needs a correction, send it with the request so we can match the right profile without delay.

Team online

Live chat

Use live chat 24 hours a day for fast term questions, account access checks, or a payment-name mismatch. We read it in real time and keep the thread tied to your secure profile.

WhatsApp

Send a concise message on WhatsApp between 09.00 and 21.00 WIB when you need to confirm a rule, request a change, or ask how a term applies to a DANA, OVO, GoPay, or QRIS step.

Email

Use email any time for record-based requests, including a copy of your account name, device details, and the exact change you want us to process without back-and-forth or repeat checks.

DATA AND ACCESS

How we handle records and access

We only keep the account records needed to run your access, verify requests, and answer disputes about these terms.

Data handling

We store the details you submit, the payment reference you send, and the chat history tied to your account so we can verify requests and settle disputes when needed.

Cookies

Cookies help us remember your session, language choice, and login path on the same device. If you clear them, the next sign-in may ask for another check before the account opens.

Account security

Use a private password and a device you control. If you spot a login you do not recognise, tell us at once so we can lock the session, inspect the access trail, and restore control.

Retention

We keep records only for the period needed to run the account, answer claims, and meet legal or accounting duties. After that, we archive or remove them according to the rule that applies to your record.

Who to contact

For data or term requests, contact live chat, WhatsApp, or email and include your account name, the date, and the exact change you want. That lets us route it to the right team quickly.

Request changes

If you need a name correction, contact detail update, or record check, send the request from the same channel used for the account and wait for our verification reply before the change is completed.

Questions about these terms

These questions cover the parts people ask us about most: account use, data handling, access from Indonesia, and what happens when a term changes. If your situation is not listed, send the exact question through live chat or email and we will answer with the rule that applies to your account. The aim is simple: you know the terms before you take the next step.

Yes. When you create an account or send the first request, you accept the current terms for that account. If you do not agree, stop there and contact us before you continue.

Your access is handled under the law that applies in your location, and it is available only where local law permits. If a rule changes in your region, we follow the current requirement for your account.

Yes. We may publish a new version when our process, legal duty, or security checks change. The page date on the site is the version you should read before your next action.

We use it to verify identity, process request changes, keep session records, and answer disputes tied to these terms. We do not ask for details that are not needed for that purpose.

Send your account name, the exact field to change, and the matching proof through live chat, WhatsApp, or email. We check the record first so the change applies to the right profile.

If you do not agree, pause account use and contact us before you continue. We can explain the current version, but the terms on the page apply once you keep using the account.

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